Hey Team,
short introduction:
Actually it is only possible to show the email-subject via general “Compose Settings” system-wide. Some agents needs the visible email-subject when answering, some not. When this is disabled the ticket-title is the email-subject.
My feature-request is:
Bringing this setting that the agent can see the email-subject when answering to “personal preferences”. So the agent herself/himself can choose if she/he wants to see the email-subject. Per default it is deactivated (like actual behavior).
byPARSE