Interesting for future roadmap

Topic	Replies	Views	Activity
Improve customer chat box	1	663	August 7, 2019
Make Agent Notifications editible via UI usability , workflow-improvement	3	703	September 12, 2023
Possibility to change order of triggers in admin interface via d&d (or maybe also on other screens)	1	805	November 30, 2019
Resend bounced mail replys through UI email_enhancement	1	472	January 4, 2020
Support for Plivo integration	1	582	March 10, 2020
Short description for time accounting entries	7	411	May 7, 2024
Add Tooltip on all Icon without Text	6	1721	October 20, 2019
Trigger filter for "not tagged" / Requiered tags workflow-improvement , usability	5	673	August 16, 2025
Multiple Tags operations in a Trigger or Makro	1	235	August 16, 2023
GLPI Integration integration , thirdparty	3	3457	September 12, 2023
Notification bird should show "ticket anker" just like activity stream	1	462	January 13, 2020
Amazon and ebay Integration for Message Service integration	2	1425	September 12, 2023
Collapse or move overviews to top bar usability , ui-enhancement	9	438	September 5, 2023
Make it possible to display only first name of agent to customer security , privacy-controls	7	1623	September 12, 2023
Better overview inside of tickets	7	2414	November 11, 2019
Let user connect platforms integration	2	622	August 25, 2023
Proxy external links through zammad security	1	482	January 18, 2020
Chat-Widget: Improved signalling and webhooks and triggers workflow-improvement , usability	2	396	August 22, 2023
Pre-fill ticket from URL querystring	1	508	January 24, 2020
Option to "manipulate" variables before printing them ip	1	466	March 8, 2020
Let agents hide certain ticket articles workflow-improvement , usability	1	324	August 10, 2023
Option to hide ticket state (open, closed)	1	658	September 22, 2019
Improved notifications for browser tabs	1	607	January 13, 2020
User location in ticket overview (or even better, any user or organization attribute)	2	827	September 12, 2023
Object Attributes: Possibility to add additional help text for attributes user-guidance , usability	3	306	August 24, 2023
Automatically replacing strings with pre-defined link? integration	2	537	September 12, 2023
Voicemail link in call log workflow-improvement , usability	4	947	September 12, 2018
Last edited user	2	138	March 20, 2024
Share tickets - connect zammad systems (Zammad Connector) specification-required	5	780	December 2, 2019
Trigger based content from objects should be translated	8	331	August 11, 2023