Interesting for future roadmap

Topic	Replies	Views	Activity
Add possibility to link groups to specific knowledge-base languages usability , customization	3	430	September 12, 2023
Make Agent Notifications editible via UI usability , workflow-improvement	3	712	September 12, 2023
Short description for time accounting entries	7	435	May 7, 2024
Resend bounced mail replys through UI email_enhancement	1	486	January 4, 2020
Add feature to edit or disable shortcuts / Or even better, Zammad uses shortcuts which work everywhere	5	814	October 29, 2023
Improve customer chat box	1	672	August 7, 2019
Possibility to change order of triggers in admin interface via d&d (or maybe also on other screens)	1	814	November 30, 2019
Collapse or move overviews to top bar usability , ui-enhancement	9	466	September 5, 2023
Amazon and ebay Integration for Message Service integration	2	1449	September 12, 2023
GLPI Integration integration , thirdparty	3	3552	September 12, 2023
Multiple Tags operations in a Trigger or Makro	1	239	August 16, 2023
Notification bird should show "ticket anker" just like activity stream	1	468	January 13, 2020
Add Tooltip on all Icon without Text	6	1757	October 20, 2019
Trigger filter for "not tagged" / Requiered tags workflow-improvement , usability	5	679	August 16, 2025
Pre-fill ticket from URL querystring	1	515	January 24, 2020
Last edited user	2	146	March 20, 2024
Improved notifications for browser tabs	1	610	January 13, 2020
Make it possible to display only first name of agent to customer security , privacy-controls	7	1637	September 12, 2023
User location in ticket overview (or even better, any user or organization attribute)	2	833	September 12, 2023
Proxy external links through zammad security	1	488	January 18, 2020
Better overview inside of tickets	7	2424	November 11, 2019
Voicemail link in call log workflow-improvement , usability	4	962	September 12, 2018
Automatically replacing strings with pre-defined link? integration	2	542	September 12, 2023
Trigger based content from objects should be translated	8	373	August 11, 2023
Option to "manipulate" variables before printing them ip	1	470	March 8, 2020
Option to hide ticket state (open, closed)	1	665	September 22, 2019
Share tickets - connect zammad systems (Zammad Connector) specification-required	5	792	December 2, 2019
Use a more powerful template engine for signatures/text modules, e.g. LiquidJS	1	681	March 29, 2020
Let agents hide certain ticket articles workflow-improvement , usability	1	337	August 10, 2023
Object Attributes: Possibility to add additional help text for attributes user-guidance , usability	3	321	August 24, 2023