Please add a tool-tip on all Icons without a Text-description. Also If text a description of an Icon disappear because of the small Browserwindow.
I already thought of that too
Is that really needed?
A agent should get a training. This is important to get the idea of the system and the workflow he is requested to follow.
And for endusers:
Is a ticket system really so difficult to understand for the enduser?
He could click on anything he is interested in and see what happens. He can´t destroy anything. So let him go.
The endusers are able to work with ebay, amazon and all that stuff without training and move-over. So he should be able to work with a ticketsystem too.
In think there are so many cool and useful feature requests that help admins and agents. I would prioritize them higher then tooltips.
I think it is more like an quality of life change - not high priority but helpful, especially for elderly employees who might not use Zammad on a daily basis. Some buttons and icons already do have tooltips and it should be a small task to add missing tooltips compared to some bigger feature requests.
I agree that this should be consistent. So two options: Remove the existing tooltips (eheheh ) or extend the missing ones. I personally missed them on time accounting, the arrow down is not that self describing as a download button, if you don’t expect that to work
Edit: But I can understand gwingend here, as a training should be made if the agent shall work effecient. In the end our documentation should be a good place to start to.
I currently work on translation of the documentation to solid english (to be able to translate it to other languages after wards haha)
From my point of view, there are only 10 icons which would need a tooltip. It would improve the experience for users with smaller displays where descriptions are hidden (e.g. 19 inch, 1280x1024)
- ticket settings
- toggle internal/external
- compose mail
- forward mail
- split ticket article
- delete article
- ticket details
- customer details
- organization details
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