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Stop customers from reopening closed tickets that are older than <timespan>
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|
2
|
1037
|
November 2, 2023
|
|
Disable user/email login when using third party login methods
|
|
2
|
711
|
October 19, 2023
|
|
Extra fields /objects to time accountings
|
|
2
|
512
|
October 13, 2023
|
|
Rename 3rd Party Integration Logins
|
|
7
|
846
|
October 10, 2023
|
|
Easy way to copy Ticket# with a single click
|
|
10
|
1756
|
October 6, 2023
|
|
Don't autocomplete emails of disabled users
|
|
5
|
921
|
September 22, 2023
|
|
Macro availability
|
|
2
|
502
|
September 18, 2023
|
|
Macro with pending close
|
|
4
|
1018
|
September 18, 2023
|
|
Pending State in Macro
|
|
4
|
1028
|
September 18, 2023
|
|
Sortable overviews
|
|
8
|
862
|
September 18, 2023
|
|
FR: Take not of automatisation run on ticket (like triggers do)
|
|
4
|
662
|
September 18, 2023
|
|
@name notification
|
|
5
|
1493
|
September 18, 2023
|
|
Outgoing webhook for new/changed tickets
|
|
6
|
3483
|
September 15, 2023
|
|
Overview: Show number of tickets per state when sorting by state
|
|
5
|
935
|
September 15, 2023
|
|
Count grouped tickets (optional?)
|
|
4
|
1005
|
September 15, 2023
|
|
Add observers to tickets
|
|
5
|
3029
|
September 13, 2023
|
|
Multiple Values for Overview attributes
|
|
3
|
596
|
September 11, 2023
|
|
Escalar y notificar por correo
|
|
5
|
2385
|
September 8, 2023
|
|
Viewing attached images in the browser
|
|
4
|
912
|
September 8, 2023
|
|
Support for Tablets/Mobile (Responsive)
|
|
2
|
730
|
September 7, 2023
|
|
ACL and execute bash script function
|
|
2
|
835
|
September 5, 2023
|
|
My Tickets overview for Agents
|
|
5
|
681
|
September 5, 2023
|
|
Object attributes role based
|
|
6
|
1914
|
September 5, 2023
|
|
Show Request Custom Object
|
|
3
|
887
|
September 5, 2023
|
|
Records management
|
|
2
|
572
|
September 5, 2023
|
|
UX improvement for User
|
|
2
|
753
|
September 5, 2023
|
|
New option to avoid tickets open created from old emails
|
|
2
|
676
|
September 1, 2023
|
|
More detailed history
|
|
4
|
818
|
September 1, 2023
|
|
More logical operators / condition blocks
|
|
2
|
682
|
September 1, 2023
|
|
Tag as a mandatory field
|
|
1
|
250
|
August 24, 2024
|