|
Stop customers from reopening closed tickets that are older than <timespan>
|
|
2
|
1010
|
November 2, 2023
|
|
Disable user/email login when using third party login methods
|
|
2
|
701
|
October 19, 2023
|
|
Extra fields /objects to time accountings
|
|
2
|
505
|
October 13, 2023
|
|
Rename 3rd Party Integration Logins
|
|
7
|
828
|
October 10, 2023
|
|
Easy way to copy Ticket# with a single click
|
|
10
|
1688
|
October 6, 2023
|
|
Don't autocomplete emails of disabled users
|
|
5
|
910
|
September 22, 2023
|
|
Macro availability
|
|
2
|
488
|
September 18, 2023
|
|
Macro with pending close
|
|
4
|
994
|
September 18, 2023
|
|
Pending State in Macro
|
|
4
|
1012
|
September 18, 2023
|
|
Sortable overviews
|
|
8
|
840
|
September 18, 2023
|
|
FR: Take not of automatisation run on ticket (like triggers do)
|
|
4
|
650
|
September 18, 2023
|
|
@name notification
|
|
5
|
1480
|
September 18, 2023
|
|
Outgoing webhook for new/changed tickets
|
|
6
|
3436
|
September 15, 2023
|
|
Overview: Show number of tickets per state when sorting by state
|
|
5
|
926
|
September 15, 2023
|
|
Count grouped tickets (optional?)
|
|
4
|
988
|
September 15, 2023
|
|
Add observers to tickets
|
|
5
|
2978
|
September 13, 2023
|
|
Multiple Values for Overview attributes
|
|
3
|
593
|
September 11, 2023
|
|
Escalar y notificar por correo
|
|
5
|
2281
|
September 8, 2023
|
|
Viewing attached images in the browser
|
|
4
|
891
|
September 8, 2023
|
|
Support for Tablets/Mobile (Responsive)
|
|
2
|
721
|
September 7, 2023
|
|
ACL and execute bash script function
|
|
2
|
828
|
September 5, 2023
|
|
My Tickets overview for Agents
|
|
5
|
679
|
September 5, 2023
|
|
Object attributes role based
|
|
6
|
1883
|
September 5, 2023
|
|
Show Request Custom Object
|
|
3
|
878
|
September 5, 2023
|
|
Records management
|
|
2
|
569
|
September 5, 2023
|
|
UX improvement for User
|
|
2
|
751
|
September 5, 2023
|
|
New option to avoid tickets open created from old emails
|
|
2
|
666
|
September 1, 2023
|
|
More detailed history
|
|
4
|
805
|
September 1, 2023
|
|
More logical operators / condition blocks
|
|
2
|
674
|
September 1, 2023
|
|
Tag as a mandatory field
|
|
1
|
230
|
August 24, 2024
|