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Time Accounting protocol
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|
13
|
1521
|
November 2, 2023
|
|
Drafts for (mail) responses
|
|
2
|
457
|
November 2, 2023
|
|
Stop customers from reopening closed tickets that are older than <timespan>
|
|
2
|
1056
|
November 2, 2023
|
|
Disable user/email login when using third party login methods
|
|
2
|
718
|
October 19, 2023
|
|
Extra fields /objects to time accountings
|
|
2
|
514
|
October 13, 2023
|
|
Rename 3rd Party Integration Logins
|
|
7
|
856
|
October 10, 2023
|
|
Easy way to copy Ticket# with a single click
|
|
10
|
1784
|
October 6, 2023
|
|
Don't autocomplete emails of disabled users
|
|
5
|
927
|
September 22, 2023
|
|
Macro availability
|
|
2
|
509
|
September 18, 2023
|
|
Macro with pending close
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|
4
|
1020
|
September 18, 2023
|
|
Pending State in Macro
|
|
4
|
1035
|
September 18, 2023
|
|
Sortable overviews
|
|
8
|
877
|
September 18, 2023
|
|
FR: Take not of automatisation run on ticket (like triggers do)
|
|
4
|
665
|
September 18, 2023
|
|
@name notification
|
|
5
|
1501
|
September 18, 2023
|
|
Outgoing webhook for new/changed tickets
|
|
6
|
3514
|
September 15, 2023
|
|
Overview: Show number of tickets per state when sorting by state
|
|
5
|
938
|
September 15, 2023
|
|
Count grouped tickets (optional?)
|
|
4
|
1005
|
September 15, 2023
|
|
Add observers to tickets
|
|
5
|
3048
|
September 13, 2023
|
|
Multiple Values for Overview attributes
|
|
3
|
598
|
September 11, 2023
|
|
Escalar y notificar por correo
|
|
5
|
2410
|
September 8, 2023
|
|
Viewing attached images in the browser
|
|
4
|
917
|
September 8, 2023
|
|
Support for Tablets/Mobile (Responsive)
|
|
2
|
730
|
September 7, 2023
|
|
ACL and execute bash script function
|
|
2
|
836
|
September 5, 2023
|
|
My Tickets overview for Agents
|
|
5
|
690
|
September 5, 2023
|
|
Object attributes role based
|
|
6
|
1932
|
September 5, 2023
|
|
Show Request Custom Object
|
|
3
|
888
|
September 5, 2023
|
|
Records management
|
|
2
|
581
|
September 5, 2023
|
|
UX improvement for User
|
|
2
|
753
|
September 5, 2023
|
|
New option to avoid tickets open created from old emails
|
|
2
|
679
|
September 1, 2023
|
|
More detailed history
|
|
4
|
821
|
September 1, 2023
|