Automaticaly subscribe to notifications of a ticket I'm taking part in

Feature requests Completed Features
,
1

Hello,

I’m using Zammad in several organisations and I’m very thankfull for this wonderfull piece of software.

In those organisations, it is very common to be committed with other members to one ticket solving. And, we always need to manually subscribe to a ticket after answering it. But, we regularly forget to do it and we miss user responses since we are not notified.

Would it be possible to have an option in profile preferences to automatically subscribe to notifications of a ticket we took part in ?

Bests regards,
olb

2

With the upcoming release you could maybe add some trigger to add automatically a subscription: Subscribe/Unsubscribe from Multiple Tickets at once · Issue #5135 · zammad/zammad · GitHub

3

Woooo, nice.

If we can target the agent who changed the ticket in the trigger, it will do the trick !

Thanks.

4

Does somebody now if it is possible in the newest version?

5

It technically is since Zammad 6.4 yes.

1 Like