Core Workflows | Add "current user" to customer action

Hey there,

it would be neat if the Core Workflows could pre-fill the customer field with something like <current user>.

Currently you’re only able to fill out some free-text form so can’t set you’re workflow to something dynamic:


Triggers are already able to do that so we’d just need that functionality inside the workflows too:

This is especially useful if you want to give agents from different groups an authentic “customer-experience” when creating tickets for other groups. Until now you’re still able to freely choose the customer but with that new feature you could use workflows to change that.

cheers

1 Like

I think this would be useful for the “Owner” action too. I want to create a workflow that automatically selects the agent as the owner for a newly created ticket.