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Syntax shortcut for linking to other tickets in notes and posts
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3
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618
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September 6, 2023
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Pin a message in a thread
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1
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190
|
April 1, 2025
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[Ticket] Shared Ownership
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5
|
737
|
April 9, 2022
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Automatically ask for more information in chat
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9
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1192
|
May 21, 2019
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Text module usage counter
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1
|
322
|
May 24, 2021
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Custom Sender Formats?
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3
|
1448
|
February 10, 2020
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[Postmaster filter] Set field using matched regex value
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2
|
432
|
January 12, 2022
|
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Knowledge Base - Usage Reporting
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0
|
42
|
July 8, 2024
|
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M365 oauth access to shared mailboxes
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14
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4812
|
December 12, 2023
|
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Allow only Agent to Re-open the Ticket (Follow Up Possible)
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5
|
711
|
March 2, 2020
|
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Add trigger condition "action - closed"
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3
|
622
|
June 11, 2021
|
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Improve Search (filter by customer, group, owner, status...)
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1
|
321
|
May 17, 2023
|
|
Cisco CUCM CT Integration
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3
|
1156
|
October 4, 2020
|
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Lock / Hide Tags Field in Core Workflows
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4
|
256
|
February 12, 2024
|
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Receive knowledgebase answer url to shortcut
|
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4
|
471
|
March 26, 2021
|
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Emojis or icons in overview title
|
|
7
|
1284
|
October 14, 2021
|
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Embed/ show external data in ticket view
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1
|
640
|
October 27, 2020
|
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"Superuser" for an customer organization
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4
|
485
|
March 7, 2023
|
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Allow email notifications for all users of an organization
|
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1
|
577
|
November 8, 2020
|
|
Global footer option with links (imprint/privacy policy)
|
|
7
|
650
|
July 27, 2020
|
|
Asana integration
|
|
2
|
1055
|
April 23, 2023
|
|
Reporting: Display number of all non closed tickets
|
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6
|
554
|
March 18, 2023
|
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Require custom ticket attributes only for specific groups
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4
|
1473
|
November 6, 2020
|
|
Implement ruby holiday api instead of iCalender feed
|
|
2
|
130
|
March 16, 2024
|
|
Obtain usage/visitor statistics of the Knowledge Base
|
|
1
|
247
|
October 14, 2023
|
|
Make page shown after login configurable
|
|
2
|
158
|
November 8, 2023
|
|
Position ticket attributes above or in between "Title" and "Text" in the ticket creation mask
|
|
1
|
101
|
June 24, 2024
|
|
Add optional category description
|
|
1
|
487
|
March 27, 2021
|
|
Secondary admins for managing single organization
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|
2
|
249
|
August 11, 2023
|
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Change "Update" button if article is sent
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|
2
|
189
|
October 7, 2024
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