I am not sure this is possible at the moment, so I am categorizing it as a Feature Request.
We have recently set up Zammad in our org to replace an old ticketing system for the IT department.
Now we want to get other departments on board as well. A big point of friction has been the ticket creation process as the IT department added quite a few mandatory attributes to the tickets which the other departments don’t need.
As such it would be great if the ticket attribute management could be extended to achieve one of the following:
a) Allow setting the ‘required’ flag for an attribute on a per-group basis
or even better:
b) Allow enabling a ticket attribute on a per-group basis
Since I am fairly new to Zammad I would also appreciate any pointers on how to meet our requirement using a different approach. Setting all attributes as optional is not an option as people tend to only fill in the required fields