Obtain usage/visitor statistics of the Knowledge Base

Hi,
I would like to see a visitor statistics for the Knowledge Base in order to understand my users better:

  • then I know which area of my Product has troubles
  • identify articles which aren’t of interest of my users
  • we can correlate between possibly tickets generated vs a user already has all the necessary information

Of course, it wouldn’t be a core feature, but I think, it could be a nice to have for many clients which make use of the Knowledge Base for their support.

Thanks,
Christian

2 Likes