It would we great if there would be an option to manually send out notifications to multiple zammad users or user groups.
For example if you want to send out a message to all registered agents e.g. about the newest features of zammad. There is currently no way implemented in zammad itself.
- have an extra tab in admin options under Channels->Mails where you can set a custom message
- additionally you can set recipients, either unique users or whole user groups (when sending to group everybody on BCC ofc)
- the message will the be send out using the Notification e-mail to the selected users manually