Missing option to send system wide notifications manually

Feature requests No implementation planned
1

Hello,

It would we great if there would be an option to manually send out notifications to multiple zammad users or user groups.
For example if you want to send out a message to all registered agents e.g. about the newest features of zammad. There is currently no way implemented in zammad itself.

Example implementation:

  • have an extra tab in admin options under Channels->Mails where you can set a custom message
  • additionally you can set recipients, either unique users or whole user groups (when sending to group everybody on BCC ofc)
  • the message will the be send out using the Notification e-mail to the selected users manually

Br,
Nino

2

In administration under Maintenance section down the page you can send a message to all connected users:

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3

Hello,

Yes, I am aware of that. This however will only notify online users.
It definitly has its use case but it is not what I am looking for.
I need something like a manual notifier like a mailing list so also not logged in users get the notification.

Br,
Nino

4

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