Dear Zammad Team,
me again. Do you already know that I love Zammad? Nevermind! I love it.
I hope you can help me with my next request. I am so happy that there is a solution in Zammad to integrate i-doit objects when creating a ticket.
For your information; i can assign a specific user to an object in i-doit (for example assign to a client, router etc.).
So my user is writing me an email because he needs a specific software like vlc media player on his client. I see his ticket in the ticket interface but now I have the following problem --> I don’t know or my colleague doesn’t know which client the customer is using.
So my question is; theoretical it’s just one more information which zammad should retrieve from i-doit to auto assign an i-doit object to the ticket the user was writing. Something like an if else thing, you know? Is there a solution for that?
Thank you very much for your feedback!