Ticket limitation per organisation per month

Feature requests No implementation planned
1

Hello everyone,

would it be possible to have something like a ticket limitation per organisation per month? I know I can create an overview which shows me the tickets of the last month per organisation/customer and it is good to know, how much tickets a customer created over a specific time. Maybe a counter could be useful too.

The requested feature could be used for customers who have a certain number of tickets available per month. After that they need to request more or something like that.

Best regards,
Andreas

2

This is currently not possible, but you could use the search function (works via API too) for this:
https://user-docs.zammad.org/en/latest/advanced/search.html

You basically want to filter for the current month (so let’s say from 2018-12-01 TO 2018-12-31).
With this you could also fill a custom field for the customer via API with the current counter of the month.

Maybe this is useful as an work around

1 Like
3

This topic was automatically closed after 416 days. New replies are no longer allowed.