Forward option default is public and not internal


apparently the following is not considered a bug so I should post it as a feature request:

Expected behavior:

  • When Forwarding an article from a ticket to e.g. a none zammad group e-mail the forwarded message should be kept internal per default and the external reply as well.
  • This is particularly important if you work with external developers and you want to forward a customer bug report and keep the discussion between dev and support internal.

Actual behavior:

  • The forwarded message and the external reply received will both be logged publicly in the ticket.

Steps to reproduce the behavior:

  • Create ticket
  • Forward first article to none zammad group e-mail
  • Reply from the none zammad group e-mail

I fully agree with what SEGGER-NV said.
We could imagine a default visibility option for forwarded message and response, like the note default visibility parameter.
Thanks for your response

This topic was automatically closed after 416 days. New replies are no longer allowed.