Forward option default is public and not internal

Hello,

apparently the following is not considered a bug so I should post it as a feature request:

Expected behavior:

  • When Forwarding an article from a ticket to e.g. a none zammad group e-mail the forwarded message should be kept internal per default and the external reply as well.
  • This is particularly important if you work with external developers and you want to forward a customer bug report and keep the discussion between dev and support internal.

Actual behavior:

  • The forwarded message and the external reply received will both be logged publicly in the ticket.

Steps to reproduce the behavior:

  • Create ticket
  • Forward first article to none zammad group e-mail
  • Reply from the none zammad group e-mail
3 Likes

Hello,
I fully agree with what SEGGER-NV said.
We could imagine a default visibility option for forwarded message and response, like the note default visibility parameter.
Thanks for your response

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