We have had several of our customers, that may have several tickets open at once complain that our replies have no context unless they login and look at the whole ticket thread (Which they don’t want to do). They want the previous updates to the ticket to be quoted in the reply. I am aware that this is a per ticket setting by enabling ‘Email - Full Quote’ in the composer settings.
However; this is a per ticket setting that requires admin permissions. This should really just be a global setting, or permission to the composer settings should be assignable to a role without granting full admin access.