Zammad - Community

Topic	Replies	Views	Activity
User Experience and User interface research & improvements help needed! Announcements usability Hello, Zammad Community! I’m Ivan, UX/UI designer for Zammad for about a year now. We’re looking for Zammad users willing to participate in some UX/UI researches, usability testing, interviews, surveys and similar ways…	5	175	August 20, 2025
Found two visible definitions for `Queries.ticketsByOverview Technical assistance	4	19	August 21, 2025
Do you use AI/LLMs to improve your answers? Lobby	1	11	August 21, 2025
Ticket agent have access to change visibility of customer notes Technical assistance	1	7	August 21, 2025
Occasional login issues Technical assistance	0	3	August 21, 2025
Extension of the templates with URLs to be addressed separately Feature requests	2	15	August 21, 2025
Autosort Knowledge Base categories and articles Feature requests	0	2	August 21, 2025
Zammad tabs reappear every time Technical assistance	4	13	August 21, 2025
Pending Reminder change to open, after the Ticket recived a E-Mail Technical assistance	0	6	August 21, 2025
Trigger firing despite no ticket action whatsoever Technical assistance	1	16	August 21, 2025
Show last article of the ticket in the overview hover Interesting for future roadmap	2	128	August 20, 2025
More detailled tool tip in ticket lists Feature requests duplicate	2	11	August 20, 2025
Zammad re-login required when closing browser (Google Auth) Technical assistance	0	9	August 19, 2025
M365 Shared mailbox, graph, wrong display name on customers mailclient Technical assistance	10	63	August 20, 2025
Allow multiple customers to be assigned to a ticket Feature requests	27	3261	August 19, 2025
Setting up O365 Mail Account Technical assistance	1	12	August 19, 2025
Show "Last Reply" in ticket reports Feature requests	1	15	August 19, 2025
Ticket_body in notification for update/closed ticket Technical assistance	1	12	August 19, 2025
Seeing "The connection to the server was lost" on mobile access Technical assistance	1	13	August 19, 2025
Failed to refresh XOAUTH2 access_token of provider 'microsoft_graph' Technical assistance	2	9	August 19, 2025
Zammad plugins? Technical assistance	0	26	August 18, 2025
Improve Search (filter by customer, group, owner, status...) Feature requests	4	348	August 18, 2025
Option to Place Signature Above Quoted Text Feature requests	1	15	August 18, 2025
Counter and Visual Indicator for New Articles in Tickets Feature requests	1	28	August 18, 2025
Running in docker swarm, several zombie processes for [gpg-agent] <defunct> Technical assistance	0	8	August 18, 2025
SAML Single Logout Service Redirect Technical assistance	9	89	August 18, 2025
Checking user roles in triggers Technical assistance	21	62	August 18, 2025
MS365 Graph Api Mail channel ignores Sender Format Technical assistance	5	54	August 16, 2025
Trigger filter for "not tagged" / Requiered tags Interesting for future roadmap workflow-improvement , usability	5	663	August 16, 2025
Ingest raw e-mail via API Technical assistance	1	14	August 15, 2025

User Experience and User interface research & improvements help needed!

usability

Hello, Zammad Community! I’m Ivan, UX/UI designer for Zammad for about a year now. We’re looking for Zammad users willing to participate in some UX/UI researches, usability testing, interviews, surveys and similar ways…