Zammad ticket auto assignment : round robin

[19S87]

Infos:

• Used Zammad version: 6.5.2
• Used Zammad installation type: " docker-compose"
• Operating system: Linux
• Browser + version: Chrome

Expected behavior:

• Assigning open/new tickets to agents automatically in round robin manner

Actual behavior:

• Auto assignment works as follows: First come first serve.

Steps to reproduce the behavior:

[MrGeneration]

Sorry not sure what your question or request is here. This works exactly like documented and designed. There is no round robin.

[19S87]

I had been struggling to get the tickets in round robin manner somehow. But, I had to do it my way

Resolution:

• GitHub - 19S87/zammad-round-robin-assignment: This code will enable Zammad with auto assign feature for tickets in round robin manner to the group agents.