Infos:
- Used Zammad version: 6.5.2
- Used Zammad installation type: zammad-helm
- Operating system: Irrelevant
- Browser + version: Irrelevant
There’s no Proxy or Firewall involved here, Zammad has full internet access. Logs show no errors whatsoever. Bot-Token is validated as a wrong token does fail the bot setup on zammad.
Toggling Disabled/Enable does not change anything.
Expected behavior:
- Telegram Bot at very least replying the opening text
- Telegram Bot hopefully creating tickets
Actual behavior:
- Messages get read (double coloured checkmark)
- No ticket created
- No replies posted
Steps to reproduce the behavior:
- Create a new bot using BotFather
- Add Token to zammad UI
- Message the bot
- Silence