Stop allowing non customers to raise tickets via email

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.2
  • Used Zammad installation type: (source, package, docker-compose, …) Docker Compose
  • Operating system: Ubuntu Server 24.04.3
  • Browser + version: Edge Version 143.0.3650.80

Expected behavior:

  • Disable creating a ticket via email if there isnt a customer or only allow emaling back and forth if its on a valid ticket flow.

Actual behavior:

  • Anyone including spam bots appear to be able to email out helpdesk email and raise ticket and create users which is very annoying.

Steps to reproduce the behavior:

  • Any email to the helpdesk inbox will do this.
2

You can‘t adjust this behavior. It‘s a core functionality and intended that way. We had similar discussions within the last two weeks already too.

3

Understood, if its something that keeps being brought clearly there is demand so could raise a feature request?

4

Administrators prohibit this behavior by dismissing mail on the mail server before it ever reaches Zammad.

5

Nobody stops you to create a feature request on this board in the fitting category, if there is no such request yet.

6

may be block emails from certain domains