Triggers/Scheduler should be able to add e-mails to tickets

Since scheduler/trigger only has the option to send notifications—and their full text won’t be added to the ticket view—I’d love to see that enhancement soon.

What do you think? :slight_smile:

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… late i know, but I would suggest taking a look at the next release…

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Oh i’ve missunderstood the problem you have. You want to see the full email like it is shown when an agent writes the customer even when generating these email via scheduler / trigger a.s.o. Right? So when this was your problem this behavior isn’t changed in next release sry.

Possible idea.. You can additionally write the full email-text in an internal note in the same scheduler. So your agents see what was send.

Have fun, happy hacking..

I removed the solved flag…