Triggers/Scheduler should be able to add e-mails to tickets

[herzkerl]

Emails Sent via the Scheduler Don't appear On The Ticket?

The emails scheduler sends are notifications only, hence they won’t get added to the ticket. (You’ll see a one-liner showing that an e-mail notification has been sent and the address it got sent to.) Let’s hope the team will add the option to also add e-mail or phone articles (not just notes) to tickets!

Since scheduler/trigger only has the option to send notifications—and their full text won’t be added to the ticket view—I’d love to see that enhancement soon.

What do you think?