Full body quote reply

[hekuran]

Infos:

• Used Zammad version: 6.2.0-1704877727.2bda00c4.bookworm
• Used Zammad installation type: package
• Operating system: Debian 12
• Browser + version: latest firefox🤷

I have read it in the documentation that it can be turned on. Following Up — Zammad User Documentation documentation second paragraph, in ()
I also saw a post in this forum. Ticket Full Quote Reply per Group

But i just cant find where to toggle it on. i dont know if this is the right place to question, but i thought better than a git issue​:person_shrugging:

The mentioned link of the forum post, for me its ok if its globally, i just cant find it.

Thank you in advance.

[dvanzuijlekom]

@hekuran

But i just cant find where to toggle it on

It’s the cog wheel in the upper right corner of the Ticket view:

[hekuran]

daaaamn, this was a per users setting…
i was looking all over the place in the admin settings
thank you very much!

[MrGeneration]

@hekuran

daaaamn, this was a per users setting…

Just to clarify: These settings are not per user settings but global!
This is super confusing.

[hekuran]

okaaaay… so if i click that everybody has it?
either way is fine, because everybody requested that🤷
just want to know…

[MrGeneration]

@hekuran

okaaaay… so if i click that everybody has it?

Yes, exactly. I just wanted to mention to ensure you have the scope