LDAP Validation failed

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.0-1713332260.1e2f95d3.focal
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system: windows 11
  • Browser + version: edge, last one

Expected behavior:

  • ldap import successful

Actual behavior:

  • Failed to run import backend ‘Import::Ldap’. Cause: Validation failed: Secondary organizations are only allowed when the primary organization is given.

Steps to reproduce the behavior:

  • I try a new sync in the integrations, the LDAP section shown: An error occurred: Validation failed: Secondary organizations are only allowed when the primary organization is given.
2

The reason is that you are syncing a user which does not have organization, but you want to save secondary organizations. This is not allowed.