Delay in Ticket States (Type: Pending Action)

Technical assistance
1

Infos:

  • Used Zammad version: This is Zammad version 6.3.1-1721648661.efd003fa.jammy
  • Used Zammad installation type: source
  • Operating system: Ubuntu LTS
  • Browser + version: Versie 126.0.6478.183 (Officiële build) (64-bits)

Good afternoon,

As one can see in the print screen, I have set a ticket to “pending till” with time 11:59PM.

But it is not going to update the status until 12:12AM (13 minutes late).

Is there any way to reduce that delay?

Thanks in advanced!

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Kind Regards,

2

This is technically “normal”. The job in question is running every 15 minutes. These states cannot be used for time exact notifications.

I don’t like it as well. If there’s no feature request yet, feel free to create one to request it to be a timely manner thing:

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