I noticed that several people have asked for improvements to the text editor, both here and on Github. Personally, I would love to see Markdown support along with a WYSIWYG toolbar. I think this site is a good example, where the GUI tools simply insert the appropriate Markdown syntax.
I would like to implement this feature, and I’m hoping to get some feedback from the Zammad team on how to proceed. This is a pretty big change—is this even something that you’d accept from a community pull request? The threads I linked to suggest that you may already have this on your roadmap, and I don’t want to duplicate any internal efforts for this. If you’re open to the contribution, do you have preferences for the direction of this feature or would you like to see a proof of concept first?