Is there a custom object type formatted as label field so we can use it in ticket creation screen?

Technical assistance
1

Infos:

  • Used Zammad version: 6.5.0-1747371244.e71db207.bookworm
  • Used Zammad installation type: package
  • Operating system: Debian
  • Browser + version: all

Expected behavior:

  • Objects should have some hints (?) if it is written or filled when creating objects. There is no object formatted as “label” field such that when customer selects an option or another field, some warning or notification shown to customer automatically, e.g. “you should not fill this form for such and such related tickets etc.” or “You should enter your surname written on your ID card as is.”

Actual behavior:

  • Best close match to this object format is text field and text area field but since it is shown as editable user can delete or write another thing on ticket creation screen. We want to show some notification labels or texts to user when selecting an option or dropdown if possible.

Steps to reproduce the behavior:

  • Settings > System > Object Manager > Ticket tab > New Attribute and on the modal dialog window it is not possible to write hints for custom object types.

Thank you for your answers, any help is appreciated and/or alternative ways of achieving this task would also be beneficial for our cases.

2

There is a way to achieve this for agents Advanced Customization Settings — Zammad System Documentation documentation

Not sure how to do it for customers or if it’s even possible. Maybe by adapting the source file itself, but i can’t recommend doing so. What if you add a custom object of type single selection field, but add no selections, set it to a position on top of the other fields and set your warning text as the display value?

3

Thank you for your suggestion, the possible issue with the link you sent is that it is only shown under new ticket text and it is not possible to show on/off it with some selection criteria. And also yes it is true that it is not shown to customers in the UI.

Your second recommendation is shown like in the attached photo i.e. not shown in a single row, shifts other options to right and below and the text inside the selection field overflows the area etc and no color (like red or some hinting color)

image
image1595×885 32 KB

4

Zammad does not support label fields or label descriptions. You may want to cycle through the feature request section to check if there’s already such a feature request and if not, add one yourself.

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