Re-occuring tasks

spats · December 12, 2022, 3:19pm

I have the same problem of needing a way to schedule recurring tickets.

Unfortunately Zammad doesn’t natively support this, and there doesn’t seem to be any plans to address this in the immediate future.

If you need this feature, you’ll need to bolt something together using something like cron or power automate to send emails / API calls to your Zammad instance, which creates the ticket.

Here is the Github feature request:

github.com/zammad/zammad

Scheduled Ticket creation

opened 12:12PM - 05 May 17 UTC

sthag

enhancement verified

### Infos: * Used Zammad version: 1.5 * Used Zammad installation source: deb… package * Operating system: Ubuntu 16.04 * Browser + version: Firefox 52.02 *Ticket #: 104727, #1068116 ### Expected behavior: Time based actions have the possibility to not only edit objects but also create a ticket or a reminder or something else. This way I could create thousands of tickets from inside zammad ... just kidding. My question is, if there is way to let zammad actually create a ticket from inside the system. I'm trying to create a kind of internal ticket to remind agents to do something. This should be controlled by time based actions. So for example every Monday morning get a ticket as reminder to check something. This way there would be no need for an external input/event to let agents know about something. ### Actual behavior: I came up with a workaround which does something similar for me and was the only way to accomplish this. There are issues though. * I created a ticket with a reminder title. * I created a time based action which changes the state of the ticket to new so that it comes up with a notification at certain times. * Only triggers have the possibility to send a notification via email. This comes close to what I'm trying to achieve but would be even better if it could be zammad internally.

Here are previous threads on this topic:

https://community.zammad.org/t/calendar-generated-tickets/4354