Start contacting client by sms

[MrGeneration]

@muristan

Is it possible to start a new ticket by sms and send it to the client?

No, it’s not. But there’s a feature request here:

Create SMS Tickets

Hi everyone, We have been using Zammad for while and its working great. We are seeking to be able to create/initiate SMS messages/tickets with customers in the way new email tickets function. The existing SMS function within the platform works great, however it can only be initiated by customer. I can see from old posts that this has been asked previously sometime ago: Could we kindly get an update for 2021 around this functionality? If its not actively been worked on, could you direct us…