Can a new ticket be opened by sms?

[MrGeneration]

As far as I’m aware you currently can just reply to SMS after your customer initiated the ticket by an SMS.

This is being discussed at the following thread:

SMS activated - no option in GUI

Hi, I have created an account with Twilio, and connected Zammad for both incoming and outgoing and notifications - I have green lights for all sections in the SMS setup. I can send an SMS to zammad and it creates a ticket and even triggers an automatic response. What I can’t do is choose to SMS a client within a ticket, either by replying to an existing ticket or creating a new ticket. I have ensured the client I am testing with has a mobile number in international format recorded under thei…

We’re planning on changing that in the future