But as you can see from the repeated requests, there does seem to be quite some demand for such a feature . I don’t really understand, what the “everything Zammad tries to accomplish” it is, that would not allow BCC to be implemented.
No what, all my sarcasm put aside, I’m trying to say that this is not a functionality that’s made for our 80% user base. I understand that there’s functions missing for some of you. Some are more important than others but what’s important is: It is impossible to introduce them all. At least not in a short time period - this forces us to prioritize and keep focus on the important functions.
In general: The more that need a function, the better for us. Don’t forget, we have to maintain code we introduce. Maintaining and developing costs money in the end.
I have explained why BCC isn’t a thing for Zammad several times on this board. I am sorry, I am too lazy to do so again.