Used Zammad installation source: (source, package, …)
Operating system: Ubuntu 18.04
Browser + version: all
I have already found out, that we can store a static BCC address.
Is there a possibility that a BCC address can be built into the e-mail template, which is filled with the address from the Zammad e-mail account used?
The background is that we work with 3 support departments and each want to store a copy of the outgoing e-mails in the respective group mailbox. We are currently filling in the address manually in the cc field, which is, however, time-consuming and unnecessarily confusing for the recipient.