Hello,
I’m creating some models which are very useful.
Anyway, some models are not needed for some groups.
Is it possible to hide some models? If yes, how?
Thanks
Would you mind to share a little bit more of detail? I am not even sure what you mean by models.
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Sorry, there was a wrong translation from italian in my Zammad installation 
Models = Templates (Templates — Zammad Admin Documentation documentation)
Everyone can see all templates. I would like to restrict some templates only to some groups.
I see.
I’m afraid that’s a technical limitation.
If you believe this is a missing functionality, consider creating a feature request here (if there’s none): Feature requests - Zammad - Community
Is there a way to do custom developments internally (like a plugin or similar)?
We have a software developer team that could do improvements.
Technically, possibly - sure I guess. But that’s something you guys have to find out on your own I am afraid.
Rolf created a very extensive how to custom package here:
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