Zammad as meta ticketing system

[layer3]

I found a hint in this feature request:

Send mail with custom subject from existing ticket

I’d love to see the possibility to send emails with a custom subject (and w/o the ticket ID) from existing tickets. The answer should still arrive directly in the ticket. We are often in the situation, that from an existing ticket we need to contact third parties to get additional information, to inform them about an issue or to get an approval. However we’d like to be able to send these emails as if they were “regular” emails, not coming from a ticketing system. Very often it doesn’t make s…

When I enable subject editing the original subject can be used.