Ticket watchers

[cyracks]

It would be helpful to manually add watchers to tickets, meaning:

• watchers are notified about changes on the ticket
• watchers have the permission to view the ticket
• watchers can be added to overview criteria

Regards,
Tomaž

[MrGeneration]

This has also been requested here:

Ability to watch tickets

Both Kayako (our old tickets system) and Redmine (our current bugtracker for software development and organizational tickets) feature the ability to watch tickets. That is, an agent can click on a “Watch” button on a ticket he has access to, and the system will keep him up-to-date on everything that happens to the ticket (both systems use e-mail for this because they don’t support browser notifications). Since we’ve migrated to Zammad, I have already received several questions how to this in Z…

By now this is a pooling project of us where we collect money from several persons to reduce the cost for individual people. You can find it here:

Feature: Watch-Function for tickets an agent is not member of

Today I might have rather good news. This post is one of two that gives the community the possibility to support Zammad with a contribution for a new feature. As the title suggests, we want to implement a new feature that allows agents to be customer in groups they don’t have access to (but might have tickets). The development of this itself is quite expensive, this is why we’d like to split it to smaller amounts to make it more attractive. Basic points Before going all fry, here’s some info…

[fgaspar]

Hi,
I’m new here. I’ve been using RT for 10 years, a bit old fashioned, but has some nice features.
I’m migrating to zammad. I tried to emulate the Queue watchers by creating a trigger that would add a CC to an article every time an article is created but that field is not available.
I have plenty of experience in PHP but not Ruby so I don’t want to mess with the code. Would it be a lot of work to implement it?
I have some clients where one of their users get a copy of all the organization’s tickets (except private comments) . Any suggestions would be appreciated.
I could contribute financially to the feature being developed.
Thanks and regards,
Federico

[MrGeneration]

Hey,

yes - this functionality is quite complex.
We still have that open pooling ( Feature: Watch-Function for tickets an agent is not member of ) for the functionality that you could contribute to, if you’d like.

You can drop a mail to sales [at] zammad [dot] com and we’ll handle the rest with you, if you’d like.