Ticket watchers

[MrGeneration]

This has also been requested here:

Ability to watch tickets

Both Kayako (our old tickets system) and Redmine (our current bugtracker for software development and organizational tickets) feature the ability to watch tickets. That is, an agent can click on a “Watch” button on a ticket he has access to, and the system will keep him up-to-date on everything that happens to the ticket (both systems use e-mail for this because they don’t support browser notifications). Since we’ve migrated to Zammad, I have already received several questions how to this in Z…

By now this is a pooling project of us where we collect money from several persons to reduce the cost for individual people. You can find it here:

Feature: Watch-Function for tickets an agent is not member of

Today I might have rather good news. This post is one of two that gives the community the possibility to support Zammad with a contribution for a new feature. As the title suggests, we want to implement a new feature that allows agents to be customer in groups they don’t have access to (but might have tickets). The development of this itself is quite expensive, this is why we’d like to split it to smaller amounts to make it more attractive. Basic points Before going all fry, here’s some info…