Feature Request: Specific Template Creation for Departments I am seeking the ability to create customizable templates in Zammad for specific departments to streamline data collection and automation processes. Problem to Solve: I need to create templates tailored to specific departments, such as H…

Template for Customer

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dominikklein September 26, 2024, 7:31pm 2

Ability for customers to use template-tickets No implementation planned

As agents can use ticket-templates it can be usefull to give this feature to customers too. Our ticket-form has a lot of additional fields which we ask our customers to fill. Since this information does not change so often it would help them to put these in a template, which can be used for new tickets.

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