Sorry I don’t understand the issue.
The function behaves like every email client I do know.
Why would you want text you’d mark to reference and answer to it to be below the signature?
That’s working as intended.
Thank you for taking the time to reply.
Sorry for the delay (holiday).
In thunderbird you have an option for that :
For us we have rather the quoted mail to be below the signature, so that the user can see our message, the person who replied to him and refer to his message if needed.
Okay, well - if that’s your requirement and the manual mark and reply approach (see: Following Up — Zammad (for Agents) documentation - also works with enabled quotation!) is not what you’re looking for (or at least not helping you) you’d have to create a feature request:
We often receive feature requests… through all different channels. We’d like to have them all here in one place. So everyone, who is interested can participate.
Also we think about to introduce a community voting for features. We tried it at GitHub, which resulted in muddled pile of tickets.
Thank you for your reply and the time.
We will see if we can go like this or if we open a feature request (I’ve seen that one was already open for years here)