Secondary email for customers

Technical assistance
1
  • Used Zammad version: 6.3.0

Many of our customers send emails from different addresses (i.e. firstname.lastname@customer.com and f.lastname@customer.com). Therefore it’d be neat to have the property secondary_email on the user.
I’ve added that in the object manager and now I’m looking for a way to get those tickets, sent to the secondary address, assigned to the user.
Only way I’ve found to achive this is to set a trigger or email filter for each user which isn’t exactly viable as there are 400+ users.

So before opening a feature request I’d wanted to ask if there’s any other option to achieve this at scale.

2

You can use organisations for that. We have the same problem and i group customers with multiple email adresses in an organisation named by ther customer number or something simliar unique.

1 Like
3

No need to open a new feature request, there’s already one existing:

Heart to the first article to add weight to it. (That works with locked threads as well)