Hey @chriz ,
welcome to the community!
The behavior you’re describing is probably considered “works as intended” (pls correct me if i’m wrong @staff ).
We have a few problems considering the email handling inside a ticket:
1. When you change the customer after the ticket was created the reply on the initial article still goes to the original customer per default.
It would be nice if the new customer could be the default receiver since that would make a lot more sense.
2. There is no auto-completion inside the email receipent field.
It would be nice if there was an auto-completion (at least look up the existing users).
3. If you create a no…
cheers