Hello Zammad Team,
are there any news to this topic? It is quite an often requested feature and would be very useful for workflow improvements:
https://community.zammad.org/t/preset-wait-for-close-time/70
I nearly opened yet another topic to this until I saw the many suggested threads to it.
I believe many users in the community would appreciate this feature very much as the absolute pending till offset makes no sense in a macro context whatsoever.