Objects visibility based on other objects state?

  • Used Zammad version: 5.3.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: Chrome


I am looking for the possibility to show fields in the frontend for the customers when a certain object type is selected.

So similar to this feature request from 2018.

Is this possible in the meantime? Unfortunately I haven’t found anything suitable for this yet.

Thank you very much.

That’s exactly what Core Workflows are for:

1 Like

Hi, I had seen that too. But it does not seem to work.

I think it is configured correctly?

In the frontend for the customer and backend for the agent i see the fields all time.

What am I doing wrong?

Thanks for your help.

If you won’t to show specific fields only with specific values, they will have to be hidden either by default or workflow.

Can you explaint it?

I have created a workflow. Where I say if help topic= data access, then the fields.
First name, Last name etc. as shown in the screenshot are shown.

But the fields are permanently shown

If you decide to not show objects by default without any workflow, you’d do this with the object’s permissions. These are described here:

Or you have a default workflow that always hides stuff.