Objects visibility based on other objects state?

[DanielB]

• Used Zammad version: 5.3.1
• Used Zammad installation type: package
• Operating system: Ubuntu 22.04
• Browser + version: Chrome

Hello,

I am looking for the possibility to show fields in the frontend for the customers when a certain object type is selected.

So similar to this feature request from 2018.

Objects visibility based on other objects state

I think it would be great if you could set a custom objects visibility based on the state of other objects. Something like: without selection [Discovergy_Helpcenter_-_20005-_Test4] with selection [Discovergy_Helpcenter_-_20005-_Test4] Is this possible? Greetings, Daniel

Is this possible in the meantime? Unfortunately I haven’t found anything suitable for this yet.

Thank you very much.

[YetAnotherGerrit]

That’s exactly what Core Workflows are for:
https://admin-docs.zammad.org/en/latest/system/core-workflows.html

[DanielB]

Hi, I had seen that too. But it does not seem to work.

I think it is configured correctly?

In the frontend for the customer and backend for the agent i see the fields all time.

What am I doing wrong?

Thanks for your help.

[MrGeneration]

If you won’t to show specific fields only with specific values, they will have to be hidden either by default or workflow.

[DanielB]

Can you explaint it?

I have created a workflow. Where I say if help topic= data access, then the fields.
First name, Last name etc. as shown in the screenshot are shown.

But the fields are permanently shown

[MrGeneration]

If you decide to not show objects by default without any workflow, you’d do this with the object’s permissions. These are described here:
https://admin-docs.zammad.org/en/latest/system/objects/permissions.html

Or you have a default workflow that always hides stuff.