I was wondering if there would be any support for adding the ability to notify a user by referencing them through
@name? When adding a comment to a ticket, including @name in the content would notify the user there is a ticket with a comment they need to read?
Related topic (feel free to upvote the first post):
It would be great to add the possibility to assign a ticket to more than one user.
We are using the system for our IT. Our IT team have some products to support. For example two of use have to handle all hardware support. Another two are supporting the whole software.
So we have one role for our IT. Sometimes we get tickets which apply two or three agents (from the IT).
So it would be a nice feature to assign a ticket to more than one agent.
Another idea would be to mention an agent (like tw…
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We are currently cleaning up our community and found your request.
As this is an old request, by now this is possible with @ @name