What is your original issue/pain point you want to solve?
I want to find all closed ticket for a certain organization that has been created in february
Which are one or two concrete situations where this problem hurts the most?
Finding the tickets
Why is it not solvable with the Zammad standard?
You can find it but it’s not that simple
What is your expectation/what do you want to achieve?
Quickly find what you are looking for
Details:
If I have a large amount of tickets it would be good that if I go to an overview click on a small filter icon I will get a input box where I could filter the data. based on what I write.
Like when I use filters in excel.
I know that I can use search but this will be filtering within the data shown in in this overview.
I did seach before but couldn’t find anything similar. The things I found was filtering on the search box. But this would be a better solution if you as me because it can be done on each overview with the data in that overview
For sure there a lot of different ideas, this goes in this direction, for sure there was in the first article an idea about one search box, but it’s about the general picture in the end: