LDAP Sync Rate/Base DN - UI Options

Feature requests No implementation planned
1

Hi

It would be ideal to help manage performance within Zammad if whilst configuring the LDAP integration, the following options were added:

  • LDAP Sync Frequency (i.e. 1 hour, 6 hours, 12, hours, 24 hours etc) to choose how often the LDAP server is queried across the network.
  • The option to add a base DN other than the root of the tree to limit the scope of objects scanned.

This is something that I’ve seen in other LDAP enabled applications such as PaperCut. Being able to adjust this reasonably resource intensive task (in large AD environments for example) would be very beneficial in reducing server loads, sync times, and network traffic as well as aid with application performance.

Here’s hoping :slight_smile:

Sully

2

I second all of this! With 430886 users in our AD I’ve rarely had a successful sync…

Really it would be way more efficient to just have zammad query ldap rather than sync.

-Rick

3
4

this one might also help, they were both in my mind when I read your request

5

This topic was automatically closed after 416 days. New replies are no longer allowed.

6

The LDAP sync has been overhauled in Zammad 5.2 and later on and might solve some of the issues by now.

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We are currently not planning to implement this feature request due to missing feedback / hearts from the community. This might change in future.