Highlight Updated/New/unread tickets

[will.young]

Hi Everyone,

I am new to the forum and new to Zammad but really enjoying it so far.

I hope this topic is in the correct location as it is for a feature that I do not believe is currently in the software, but I’m happy to be proved wrong.

I have been searching for a way to have new tickets, updated tickets or unread changes to be highlighted in some way within the ticket overview, this could be with a symbol or the ticket becomes a different color. I am aware of the notifications on the Zammad logo but it would be nice to have somthing on the overview. This would be for agents and not customers.

I have found these previous topics but I cannot see a definitive answer on

Highlight updates and new tickets on overviews

Hmm here in our setup we dont want to use email to notify the customer we want to oblige the customer to use the web ui… thats why im also favor to your FR but to implement also to customer side

Customer Web notification

Good Day, I read some concern or request regarding the Customer Notification on WEB UI and also read that the Zammad team decided to disabled to customer to manage their own notification. I think the team have a good point to disabled to manage the notification settings in customer side. My Feature request is if the customer cant manage the notification settings kindly please enable by default that the customer also notify on web ui that one of the ticket is updated by the agent, some of the …

Please let me know if you need further information.

I look forward to the responses.

Thank you
Regards
Will