- Used Zammad version: 3.2.x
- Used Zammad installation source: apt package
- Operating system: Ubuntu 18.04 LTS
- Browser + version: n/a
- When the Scheduler sends an email, the email shows up on the relevant ticket for documentation purposes.
- An innocuous bit of text displays in it’s place in the format
"[name of scheduler job]" => "[to email address]"
Steps to reproduce the behavior:
- Set up a scheduler job to send an email on a ticket. The settings I used are:
- When should the job run? Every 10 minutes
- Conditions for effected objects
- Tags: contains one: [tag on a ticket]
- Created at: within last (relative): 5: Day(s)
- Execute changes on objects:
- Email to “customer”
- Disable notifications: yes
- Note: null
- Active: active
I might be confused about how the scheduler works. What I am trying to accomplish is to create an email campaign of sorts. One of the products we sell requires that we set up a series of emails to our client that fire off at specific times - e.g. once a month. My theory was that we would create a ticket and tag it. Then the scheduler would fire off an email based on the tag and the ticket created time.
However, the system breaks down if the email doesn’t show up on the ticket, because we have no record of what we actually sent the client (the contents of the email in the Scheduler might change over time). Is there a way to accomplish this?