Deleting attachments (is important)

[cottton]

Just for the list of previous requests:

GDPR/DSGVO delete function

I was wondering how the GDPR compliance is realized in zammad. I searched the community forum and GitHub and found lot’s of inquiries beginning in early 2018, however all threads ended/closed without a solution. The problem for anybody using zammad in a production environment is the requirement by law to be able to view & delete all personal data if required. I’m aware of the option to delete users and tickets manually in the database. However, this will lead to lots of destroyed databases bec…

Blocking certain file types as attachments

Hi there, we think it would be useful if agents could chose certain file types that should be blocked. For example in our case, some of our clients send screenshots attached to blank .docx-files. To avoid that it would be great if you guys could include a feature that allows agents to block file types. Yours sincerely Philipp