Here is the log file for the time the email was received:
I, [2019-10-02T15:07:06.085317 #1419-70258774367780] INFO -- : execute Job.run (try_count 0)...
I, [2019-10-02T15:07:10.334876 #1419-47371599431860] INFO -- : execute Channel.fetch (try_count 0)...
I, [2019-10-02T15:07:10.336665 #1419-47371599431860] INFO -- : fetching imap (imap.gmail.com/system@cibernetica.net port=993,ssl=true,starttls=false,folder=SupportChannels/AWS,keep_on_server=false)
I, [2019-10-02T15:07:10.814139 #1031-46918501556780] INFO -- : Started GET "/api/v1/channels_email?_=1570026671747" for 168.197.189.162 at 2019-10-02 15:07:10 +0000
I, [2019-10-02T15:07:10.819363 #1031-46918501556780] INFO -- : Processing by ChannelsEmailController#index as JSON
I, [2019-10-02T15:07:10.819412 #1031-46918501556780] INFO -- : Parameters: {"_"=>"1570026671747"}
I, [2019-10-02T15:07:10.853457 #1031-46918501556780] INFO -- : Completed 200 OK in 34ms (Views: 5.2ms | ActiveRecord: 7.2ms)
I, [2019-10-02T15:07:11.641954 #1419-47371599431860] INFO -- : - no message
I, [2019-10-02T15:07:11.642016 #1419-47371599431860] INFO -- : done
I, [2019-10-02T15:07:11.653703 #1419-47371599431860] INFO -- : fetching imap (imap.gmail.com/system@cibernetica.net port=993,ssl=true,starttls=false,folder=SupportChannels/BYD,keep_on_server=false)
I, [2019-10-02T15:07:13.026208 #1419-47371599431860] INFO -- : - message 1/1
I, [2019-10-02T15:07:13.787672 #1419-47371599431860] INFO -- : Process email with msgid '<000f01d57932$ff1130a0$fd3391e0$@multimedpma.com>'
I, [2019-10-02T15:07:13.833009 #1419-47371599431860] INFO -- : Enqueued SearchIndexJob (Job ID: af306554-4549-4632-bdd3-eba183f2c10d) to DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:14.858205 #1419-47371599431860] INFO -- : Can't fetch image for 'lmiranda@multimedpma.com' (maybe no avatar available), http code: 422
I, [2019-10-02T15:07:14.872503 #1419-47371599431860] INFO -- : Enqueued SearchIndexJob (Job ID: 1c9c42bd-39a2-41d3-a681-ccc64db17099) to DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:14.879907 #1419-47371599431860] INFO -- : process filter Quitar Flag ...
I, [2019-10-02T15:07:14.880315 #1419-47371599431860] INFO -- : perform 'x-zammad-ignore' = '{"value"=>"false"}'
I, [2019-10-02T15:07:14.883338 #1419-47371599431860] INFO -- : set_attributes_by_x_headers header x-zammad-ticket-customer_id found. Assign customer_id=10
I, [2019-10-02T15:07:14.902624 #1419-47371599431860] INFO -- : Enqueued SearchIndexJob (Job ID: cab9ab77-4dda-4bd2-be67-a33e558fcf2f) to DelayedJob(default) with arguments: "Ticket", 23
I, [2019-10-02T15:07:14.907670 #1419-47371599431860] INFO -- : Enqueued SearchIndexJob (Job ID: d11849be-405d-4b6e-beb3-290fef5bc0ab) to DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:14.913393 #1419-47371599431860] INFO -- : set_attributes_by_x_headers header x-zammad-article-preferences found. Assign preferences={"send-auto-response"=>false, "is-auto-response"=>true}
I, [2019-10-02T15:07:14.947911 #1419-47371599431860] INFO -- : Enqueued SearchIndexJob (Job ID: b348013c-4bb1-4454-8f61-c452009bcded) to DelayedJob(default) with arguments: "Ticket", 23
I, [2019-10-02T15:07:14.952799 #1419-47371599431860] INFO -- : Enqueued SearchIndexJob (Job ID: 60d9477a-cb03-462a-8351-9e96be0db5f8) to DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:15.059686 #1419-47371599431860] INFO -- : Skip trigger (auto reply (on new tickets) - AWS/1) because sender do not want to get auto responder for object (Ticket/23/Article/60)
I, [2019-10-02T15:07:15.067774 #1419-47371599431860] INFO -- : Skip trigger (Auto reply (on new tickets) - BYD/4) because sender do not want to get auto responder for object (Ticket/23/Article/60)
I, [2019-10-02T15:07:15.087784 #1419-47371599431860] INFO -- : Enqueued TicketUserTicketCounterJob (Job ID: 42229bd7-c982-4035-9a8b-9139200b34b7) to DelayedJob(default) with arguments: 10, 10
I, [2019-10-02T15:07:15.712468 #1419-47371599474520] INFO -- : 2019-10-02T15:07:15+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [af306554-4549-4632-bdd3-eba183f2c10d] from DelayedJob(default) with arguments: ["User", 10] (id=1579) (queue=default) RUNNING
I, [2019-10-02T15:07:15.733757 #1419-47371599474520] INFO -- : Performing SearchIndexJob (Job ID: af306554-4549-4632-bdd3-eba183f2c10d) from DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:15.741577 #1419-47371599474520] INFO -- : # curl -X POST "https://vpc-zammad-support-es-7j4b7cwdhqaiq4l2dl6ce6w4by.ca-central-1.es.amazonaws.com/zammad_production_user/_doc/10?pipeline=zammad379394531441" \
I, [2019-10-02T15:07:15.760804 #1419-47371599474520] INFO -- : # 201
I, [2019-10-02T15:07:15.760936 #1419-47371599474520] INFO -- : Performed SearchIndexJob (Job ID: af306554-4549-4632-bdd3-eba183f2c10d) from DelayedJob(default) in 27.03ms
I, [2019-10-02T15:07:15.763997 #1419-47371599474520] INFO -- : 2019-10-02T15:07:15+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [af306554-4549-4632-bdd3-eba183f2c10d] from DelayedJob(default) with arguments: ["User", 10] (id=1579) (queue=default) COMPLETED after 0.0514
I, [2019-10-02T15:07:15.766618 #1419-47371599474520] INFO -- : 2019-10-02T15:07:15+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [1c9c42bd-39a2-41d3-a681-ccc64db17099] from DelayedJob(default) with arguments: ["User", 10] (id=1580) (queue=default) RUNNING
I, [2019-10-02T15:07:15.767597 #1419-47371599431860] INFO -- : done
I, [2019-10-02T15:07:15.792302 #1419-47371599474520] INFO -- : Performing SearchIndexJob (Job ID: 1c9c42bd-39a2-41d3-a681-ccc64db17099) from DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:15.802699 #1419-47371599474520] INFO -- : # curl -X POST "https://vpc-zammad-support-es-7j4b7cwdhqaiq4l2dl6ce6w4by.ca-central-1.es.amazonaws.com/zammad_production_user/_doc/10?pipeline=zammad379394531441" \
I, [2019-10-02T15:07:15.817679 #1419-47371599474520] INFO -- : # 200
I, [2019-10-02T15:07:15.817824 #1419-47371599474520] INFO -- : Performed SearchIndexJob (Job ID: 1c9c42bd-39a2-41d3-a681-ccc64db17099) from DelayedJob(default) in 25.07ms
I, [2019-10-02T15:07:15.820723 #1419-47371599474520] INFO -- : 2019-10-02T15:07:15+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [1c9c42bd-39a2-41d3-a681-ccc64db17099] from DelayedJob(default) with arguments: ["User", 10] (id=1580) (queue=default) COMPLETED after 0.0535
I, [2019-10-02T15:07:15.823865 #1419-47371599474520] INFO -- : 2019-10-02T15:07:15+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [cab9ab77-4dda-4bd2-be67-a33e558fcf2f] from DelayedJob(default) with arguments: ["Ticket", 23] (id=1581) (queue=default) RUNNING
I, [2019-10-02T15:07:15.844464 #1419-47371599474520] INFO -- : Performing SearchIndexJob (Job ID: cab9ab77-4dda-4bd2-be67-a33e558fcf2f) from DelayedJob(default) with arguments: "Ticket", 23
I, [2019-10-02T15:07:15.869983 #1419-47371599474520] INFO -- : # curl -X POST "https://vpc-zammad-support-es-7j4b7cwdhqaiq4l2dl6ce6w4by.ca-central-1.es.amazonaws.com/zammad_production_ticket/_doc/23?pipeline=zammad379394531441" \
I, [2019-10-02T15:07:16.077174 #1419-47371599474520] INFO -- : # 201
I, [2019-10-02T15:07:16.077357 #1419-47371599474520] INFO -- : Performed SearchIndexJob (Job ID: cab9ab77-4dda-4bd2-be67-a33e558fcf2f) from DelayedJob(default) in 232.75ms
I, [2019-10-02T15:07:16.080656 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [cab9ab77-4dda-4bd2-be67-a33e558fcf2f] from DelayedJob(default) with arguments: ["Ticket", 23] (id=1581) (queue=default) COMPLETED after 0.2567
I, [2019-10-02T15:07:16.083580 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [d11849be-405d-4b6e-beb3-290fef5bc0ab] from DelayedJob(default) with arguments: ["User", 10] (id=1582) (queue=default) RUNNING
I, [2019-10-02T15:07:16.104154 #1419-47371599474520] INFO -- : Performing SearchIndexJob (Job ID: d11849be-405d-4b6e-beb3-290fef5bc0ab) from DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:16.110176 #1419-47371599474520] INFO -- : # curl -X POST "https://vpc-zammad-support-es-7j4b7cwdhqaiq4l2dl6ce6w4by.ca-central-1.es.amazonaws.com/zammad_production_user/_doc/10?pipeline=zammad379394531441" \
I, [2019-10-02T15:07:16.140697 #1419-47371599474520] INFO -- : # 200
I, [2019-10-02T15:07:16.140852 #1419-47371599474520] INFO -- : Performed SearchIndexJob (Job ID: d11849be-405d-4b6e-beb3-290fef5bc0ab) from DelayedJob(default) in 36.56ms
I, [2019-10-02T15:07:16.143650 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [d11849be-405d-4b6e-beb3-290fef5bc0ab] from DelayedJob(default) with arguments: ["User", 10] (id=1582) (queue=default) COMPLETED after 0.0600
I, [2019-10-02T15:07:16.146299 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [b348013c-4bb1-4454-8f61-c452009bcded] from DelayedJob(default) with arguments: ["Ticket", 23] (id=1583) (queue=default) RUNNING
I, [2019-10-02T15:07:16.166853 #1419-47371599474520] INFO -- : Performing SearchIndexJob (Job ID: b348013c-4bb1-4454-8f61-c452009bcded) from DelayedJob(default) with arguments: "Ticket", 23
I, [2019-10-02T15:07:16.192452 #1419-47371599474520] INFO -- : # curl -X POST "https://vpc-zammad-support-es-7j4b7cwdhqaiq4l2dl6ce6w4by.ca-central-1.es.amazonaws.com/zammad_production_ticket/_doc/23?pipeline=zammad379394531441" \
I, [2019-10-02T15:07:16.376688 #1419-47371599474520] INFO -- : # 200
I, [2019-10-02T15:07:16.376840 #1419-47371599474520] INFO -- : Performed SearchIndexJob (Job ID: b348013c-4bb1-4454-8f61-c452009bcded) from DelayedJob(default) in 209.87ms
I, [2019-10-02T15:07:16.380036 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [b348013c-4bb1-4454-8f61-c452009bcded] from DelayedJob(default) with arguments: ["Ticket", 23] (id=1583) (queue=default) COMPLETED after 0.2337
I, [2019-10-02T15:07:16.382675 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [60d9477a-cb03-462a-8351-9e96be0db5f8] from DelayedJob(default) with arguments: ["User", 10] (id=1584) (queue=default) RUNNING
I, [2019-10-02T15:07:16.402553 #1419-47371599474520] INFO -- : Performing SearchIndexJob (Job ID: 60d9477a-cb03-462a-8351-9e96be0db5f8) from DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:16.408375 #1419-47371599474520] INFO -- : # curl -X POST "https://vpc-zammad-support-es-7j4b7cwdhqaiq4l2dl6ce6w4by.ca-central-1.es.amazonaws.com/zammad_production_user/_doc/10?pipeline=zammad379394531441" \
I, [2019-10-02T15:07:16.431277 #1419-47371599474520] INFO -- : # 200
I, [2019-10-02T15:07:16.431390 #1419-47371599474520] INFO -- : Performed SearchIndexJob (Job ID: 60d9477a-cb03-462a-8351-9e96be0db5f8) from DelayedJob(default) in 28.73ms
I, [2019-10-02T15:07:16.434503 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [60d9477a-cb03-462a-8351-9e96be0db5f8] from DelayedJob(default) with arguments: ["User", 10] (id=1584) (queue=default) COMPLETED after 0.0517
I, [2019-10-02T15:07:16.437312 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job Transaction::BackgroundJob (id=1585) RUNNING
I, [2019-10-02T15:07:16.464880 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job Transaction::BackgroundJob (id=1585) COMPLETED after 0.0273
I, [2019-10-02T15:07:16.467655 #1419-47371599474520] INFO -- : 2019-10-02T15:07:16+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job Transaction::BackgroundJob (id=1586) RUNNING
I, [2019-10-02T15:07:16.534316 #1419-47371599474520] INFO -- : Send notification to: jalmillategui@cibernetica.net (from:Notification Master <noreply@cibernetica.net>/subject:[Ticket#61023] New Ticket (Prueba))
I, [2019-10-02T15:07:18.327257 #1419-47371599474520] INFO -- : 2019-10-02T15:07:18+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job Transaction::BackgroundJob (id=1586) COMPLETED after 1.8595
I, [2019-10-02T15:07:18.330409 #1419-47371599474520] INFO -- : 2019-10-02T15:07:18+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job TicketUserTicketCounterJob [42229bd7-c982-4035-9a8b-9139200b34b7] from DelayedJob(default) with arguments: [10, 10] (id=1587) (queue=default) RUNNING
I, [2019-10-02T15:07:18.350057 #1419-47371599474520] INFO -- : Performing TicketUserTicketCounterJob (Job ID: 42229bd7-c982-4035-9a8b-9139200b34b7) from DelayedJob(default) with arguments: 10, 10
I, [2019-10-02T15:07:18.369803 #1419-47371599474520] INFO -- : Enqueued SearchIndexJob (Job ID: e292728a-f7bf-4a27-ae29-107ded5704df) to DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:18.373616 #1419-47371599474520] INFO -- : Performed TicketUserTicketCounterJob (Job ID: 42229bd7-c982-4035-9a8b-9139200b34b7) from DelayedJob(default) in 23.46ms
I, [2019-10-02T15:07:18.376053 #1419-47371599474520] INFO -- : 2019-10-02T15:07:18+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job TicketUserTicketCounterJob [42229bd7-c982-4035-9a8b-9139200b34b7] from DelayedJob(default) with arguments: [10, 10] (id=1587) (queue=default) COMPLETED after 0.0455
I, [2019-10-02T15:07:18.378858 #1419-47371599474520] INFO -- : 2019-10-02T15:07:18+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [e292728a-f7bf-4a27-ae29-107ded5704df] from DelayedJob(default) with arguments: ["User", 10] (id=1588) (queue=default) RUNNING
I, [2019-10-02T15:07:18.398790 #1419-47371599474520] INFO -- : Performing SearchIndexJob (Job ID: e292728a-f7bf-4a27-ae29-107ded5704df) from DelayedJob(default) with arguments: "User", 10
I, [2019-10-02T15:07:18.407889 #1419-47371599474520] INFO -- : # curl -X POST "https://vpc-zammad-support-es-7j4b7cwdhqaiq4l2dl6ce6w4by.ca-central-1.es.amazonaws.com/zammad_production_user/_doc/10?pipeline=zammad379394531441" \
I, [2019-10-02T15:07:18.429471 #1419-47371599474520] INFO -- : # 200
I, [2019-10-02T15:07:18.429603 #1419-47371599474520] INFO -- : Performed SearchIndexJob (Job ID: e292728a-f7bf-4a27-ae29-107ded5704df) from DelayedJob(default) in 30.69ms
I, [2019-10-02T15:07:18.432772 #1419-47371599474520] INFO -- : 2019-10-02T15:07:18+0000: [Worker(host:ip-10-24-4-221 pid:1419)] Job SearchIndexJob [e292728a-f7bf-4a27-ae29-107ded5704df] from DelayedJob(default) with arguments: ["User", 10] (id=1588) (queue=default) COMPLETED after 0.0538
I, [2019-10-02T15:07:19.159782 #1031-46918501557560] INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1570026671748" for 168.197.189.162 at 2019-10-02 15:07:19 +0000
I, [2019-10-02T15:07:19.164232 #1031-46918501557560] INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2019-10-02T15:07:19.164280 #1031-46918501557560] INFO -- : Parameters: {"full"=>"true", "_"=>"1570026671748"}
I, [2019-10-02T15:07:19.205479 #1031-46918501557560] INFO -- : Completed 200 OK in 41ms (Views: 7.2ms | ActiveRecord: 7.4ms)
I, [2019-10-02T15:07:40.863150 #1031-46918501557280] INFO -- : Started GET "/api/v1/channels_email?_=1570026671749" for 168.197.189.162 at 2019-10-02 15:07:40 +0000
I, [2019-10-02T15:07:40.868053 #1031-46918501557280] INFO -- : Processing by ChannelsEmailController#index as JSON
I, [2019-10-02T15:07:40.868108 #1031-46918501557280] INFO -- : Parameters: {"_"=>"1570026671749"}
I, [2019-10-02T15:07:40.904181 #1031-46918501557280] INFO -- : Completed 200 OK in 36ms (Views: 4.8ms | ActiveRecord: 5.7ms)
I, [2019-10-02T15:07:45.804165 #1419-47371599431860] INFO -- : execute Channel.fetch (try_count 0)...
I, [2019-10-02T15:07:45.805985 #1419-47371599431860] INFO -- : fetching imap (imap.gmail.com/system@cibernetica.net port=993,ssl=true,starttls=false,folder=SupportChannels/AWS,keep_on_server=false)
I, [2019-10-02T15:07:46.117272 #1419-70258763838740] INFO -- : execute Import::OTRS.diff_worker (try_count 0)...
I, [2019-10-02T15:07:47.336731 #1419-47371599431860] INFO -- : - no message
I, [2019-10-02T15:07:47.336797 #1419-47371599431860] INFO -- : done
I, [2019-10-02T15:07:47.347980 #1419-47371599431860] INFO -- : fetching imap (imap.gmail.com/system@cibernetica.net port=993,ssl=true,starttls=false,folder=SupportChannels/BYD,keep_on_server=false)
I, [2019-10-02T15:07:47.356458 #1419-47371518215620] INFO -- : Scheduler running...
I, [2019-10-02T15:07:47.406744 #1419-47371518215620] INFO -- : Running job thread for 'Process escalation tickets' (Ticket.process_escalation) status is: sleep
I, [2019-10-02T15:07:47.406888 #1419-47371518215620] INFO -- : Running job thread for 'Generate Session data' (Sessions.jobs) status is: sleep
I, [2019-10-02T15:07:47.406996 #1419-47371518215620] INFO -- : Running job thread for 'Check Channels' (Channel.fetch) status is: sleep
I, [2019-10-02T15:07:47.407050 #1419-47371518215620] INFO -- : Running job thread for 'Import OTRS diff load' (Import::OTRS.diff_worker) status is: sleep
I, [2019-10-02T15:07:47.407093 #1419-47371518215620] INFO -- : Running job thread for 'Check streams for Channel' (Channel.stream) status is: sleep
I, [2019-10-02T15:07:47.407315 #1419-47371518215620] INFO -- : Running job thread for 'Execute jobs' (Job.run) status is: sleep
I, [2019-10-02T15:07:47.407696 #1419-70258695726860] INFO -- : Started job thread for 'Delete old entries.' (RecentView.cleanup)...
I, [2019-10-02T15:07:47.412596 #1419-70258695726860] INFO -- : execute RecentView.cleanup (try_count 0)...
I, [2019-10-02T15:07:47.416804 #1419-70258695726860] INFO -- : ...stopped thread for 'RecentView.cleanup'
I, [2019-10-02T15:07:49.450647 #1419-47371599431860] INFO -- : - no message
I, [2019-10-02T15:07:49.450710 #1419-47371599431860] INFO -- : done
I, [2019-10-02T15:07:57.408282 #1419-47371599016420] INFO -- : Started job thread for 'Sync calendars with ical feeds.' (Calendar.sync)...
I, [2019-10-02T15:07:57.413125 #1419-47371599016420] INFO -- : execute Calendar.sync (try_count 0)...
I, [2019-10-02T15:07:57.770488 #1419-47371599016420] INFO -- : ...stopped thread for 'Calendar.sync'