Customer Satisfaction

Hi,

I would like to see a Customer Satisfaction (CSAT) functionality in Zammad

Right after that a ticket has been resolved/closed we could ask the customer his feeling about incident handling.
Something like 1 to 5 or 10 stars (★★★★★★★☆☆☆)
It could be also a good idea to give him the possibility to express himself with a small text field.

Also this mechanism could be extended to rate KB articles as well.

Have a nice day
Yves

3 Likes

Hi Yves,

this has been asked for before but so far nothing has been added.

Here is one of the thread I remember but if you search for it, you will probably find a few more with ideas.

Cheers,
Gijs

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