Customer&Agent --> Fill Agent as Customer automatically for internal tickets

[dvnkln]

I had the same use-case and wanted to use core workflows to achieve this:

Core Workflows | Add "current user" to customer action

Hey there, it would be neat if the Core Workflows could pre-fill the customer field with something like <current user>. Currently you’re only able to fill out some free-text form so can’t set you’re workflow to something dynamic: [image] [image] Triggers are already able to do that so we’d just need that functionality inside the workflows too: [image] This is especially useful if you want to give agents from different groups an authentic “customer-experience” when creating tickets for o…

cheers