Collapse older responses

[olafbuitelaar]

It would be nice if older messages could be collapsed to a minimum on large threads. Since threads could become quite long, i’ve to scroll quite some to the bottom to see the most recent info.
For example see how jira does it;

In addition to this, it would nice if there is an option to sort the message’s/articles from most recent (on-top) to oldest. Instead of having the most recent message always being on the bottom of the ticket.

Related to this it would be nice if only the replied content is shown;

Email separated in response to a ticket

Infos: Used Zammad version: 3.6 Used Zammad installation source: (source, package, …) Operating system: Browser + version: Expected behavior: When a user replies via email, I want to see his response only. Actual behavior: When a user replies by email, all the content in the email goes into the ticket, not just the user response. The old content is indeed seen in the ticket as a quote. Steps to reproduce the behavior:

and related;

"read more" cuts off messages at crucial positions

[Mannshoch]

Like it.
For your ticket it would be nice if I could mark mails as important, which then not auto-collapse.

I have a similar request here (May support it with a like):

Add possibility to select mail-parts as irrelevant

Some customer use answer to Mail or redirect Mails many times until they arrive here. Also some customer have huge signature in their Mailbody. Please add a possibility to select mail parts which are not relevant for tickets and collapse them. [image] In the attached Image you see a non relevant Mail part highlighted with black.