Hide or minimize unimportant interactions

[SamuelPlentz]

I unsuccessfully searched for similar requests previously. Now I found that:

Collapse older responses

It would be nice if older messages could be collapsed to a minimum on large threads. Since threads could become quite long, i’ve to scroll quite some to the bottom to see the most recent info. For example see how jira does it; [image] In addition to this, it would nice if there is an option to sort the message’s/articles from most recent (on-top) to oldest. Instead of having the most recent message always being on the bottom of the ticket. Related to this it would be nice if only the replie…

Add possibility to select mail-parts as irrelevant

Some customer use answer to Mail or redirect Mails many times until they arrive here. Also some customer have huge signature in their Mailbody. Please add a possibility to select mail parts which are not relevant for tickets and collapse them. [image] In the attached Image you see a non relevant Mail part highlighted with black.