While creating a new Ticket I’m able to search for a customer.
At moment I see First-name and in a second column the Last-name of a customer.
Please allow to change to a more formal design where the Last-name appear first and the First-name in the second column. The minimum Requirement would be to sort the Customer drop-down list by the first character in the Last-name.
We know our Customer only by Last-Name
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system
Closed
December 31, 2019, 5:41am
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This topic was automatically closed after 416 days. New replies are no longer allowed.
Mirtaaa
September 18, 2023, 8:02am
3
Duplicates and additional use cases:
Hi! It will be greate if in Zammad it will be possible to change position of the “last name” “first name” in dropwon field. For now it is so inconvenient to find somebody from the list. Because of what you want to find somebody in the list of 1000 people you start typing the first letters of the person name. And for now first name is the first. And when we start typing first letters Zammad find the names starts from those letters. But it doesn’t make sense becouse the names are not unique. I can…
there are different places in zammad where customer names are listed
eg.
company overview
customer drop down in ticket
…
The fullname format should be configurable “lastname firstname” or “firstname lastname”
Sorting should also take care of this.
see also Chang Name Order from Firstname/Lastname to Lastname/ Firstname
https://community.zammad.org/t/show-company-instead-first-and-last-name/1066
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